When Bill Moyer was a senior at Penn State University studying Health Planning and Administration, he needed an internship to complete his degree. Looking for potential opportunities, he did something that today would be considered old-school: he opened the Yellow Pages. “I literally ran through the Yellow Pages and saw the name ‘Hospital Central Services,’ so I called to see if they were hiring any interns,” Bill recalled. As luck would have it, they were.
Bill interviewed with then-CEO Mike Lee, although he remembers that first conversation being just as much about their shared love of baseball (Bill, the Phillies, and Mike, the Cardinals) as it was about the internship itself. He was hired on the spot and was pleasantly surprised to learn that the internship he expected to be unpaid actually paid $4 an hour. Neither Bill nor anyone else sitting in that interview could have known where that phone call would lead.
Now, more than 45 years later, Bill is preparing to retire as Vice President of Marketing and Service for HCSC Linen Services, concluding a career that has spanned nearly the entire modern history of the division.
“I did not imagine staying that long,” Bill admitted. “My plan was to work here for a couple of years and then look for a position within hospital administration.”
Finding His Place at HCSC Linen Services
After completing his internship, Bill joined HCSC Linen Services full time on April 1, 1981, as a second-shift production supervisor. At the time, the division was facing significant challenges, including the possibility of bringing in a third party to operate the laundry being considered.
That began to change with the arrival of then-Executive Vice President, Tim Crimmins, to oversee the healthcare laundry operations. Bill remembers Tim bringing not only experience, but also a renewed emphasis on customer service and inventory management – a philosophy that began changing the culture throughout the division.
While grateful for the experience, Bill soon realized that operations was not where he wanted to build his career. As HCSC Linen Services’ focus on quality and service grew, the organization recognized the need for a dedicated customer service function to complement its marketing efforts, and Bill became the division’s first customer service representative.
“I loved that role,” he said. “I enjoyed being out and about, meeting and talking to customers.”
The position proved to be a natural fit. Bill helped bring new customers into the organization, particularly throughout Northeast Pennsylvania. Working alongside Tim Crimmins and other colleagues, he was also involved in establishing the process for “installing” these facilities and launching them into service, a process that, more than four decades later, remains the foundation of how HCSC Linen Services approaches new or returning customer installations.
Over the years, Bill progressed from account representative to director and ultimately Vice President of Marketing and Service. Along the way, he worked with and learned from countless colleagues, including Tim Crimmins (Executive Vice President), Mark Smoyer (Vice President, Laundry Operations), Richard Dimmick (Director of Marketing), Lori Wolbach (Corporate Business Office Manager), Barbara Christman (Plant Manager), Dan Fragnito (Laundry Production Supervisor), Tim Getz (General Manager), and Dan Marcante (Chief Operating Officer).
Of everything he has accomplished, however, Bill points to the development of the customer service division with particular pride.
“We’ve brought in some truly talented and passionate individuals over the years,” he said, mentioning colleagues including Ted Halkias (Assistant Director, Account Relations), Mike Kirsch (Cost Containment Coordinator), Chris Gordon (Vice President, Ambulatory Care & Innovation), and David Balliet (Vice President, Quality and Service). “We all came with the same mindset … it all starts with customer service, which creates our reputation.”
Service, Relationships and Reputation
The healthcare linen industry Bill entered in 1981 looks very different from the industry he leaves in 2026. Mergers, acquisitions and consolidation have transformed healthcare, while the process of securing and retaining business has become increasingly complex. Years ago, Bill said, relationships often drove contract renewals. Today, third-party contract management organizations frequently play a significant role, and without those long-term, established relationships, service providers often find themselves having to continually demonstrate their value.
“You can’t rest on your laurels or your reputation,” he said.
But while the business environment has changed dramatically, Bill believes the principles that have guided HCSC Linen Services for more than four decades remain constant.
“We remain service and people oriented. We’re committed to maintaining a consistent quality. We focus on fostering those long-term relationships,” he said. “We will always conduct ourselves with class and integrity, treating people with respect, and acting with transparency.”
Even when healthcare organizations have opted to contract with another linen provider, Bill said, maintaining professionalism and preserving relationships has remained important.
“The cream always rises to the top.”
That philosophy has made Bill synonymous with HCSC Linen Services for customers and colleagues alike.
“I certainly appreciate that, and take pride in it,” Bill said of being described as the “face” of the division. “It’s nice to be recognized. But there are many people that have gone and go into making HCSC what we are.”
Those who have worked alongside him, however, say the description is well deserved.
“For 45 years, Bill has been the most recognized face of HCSC Linen Services,” said recently retired Chief Operating Officer, Dan Marcante. “He has been the most vocal advocate for the need to maintain a high level of product quality and a laser sharp focus on an industry-best level of customer service.”
David Balliet, Vice President of Quality and Service, credits Bill with having an impact that extends beyond HCSC itself.
“Bill has been a great leader and mentor to me over my 31 years with HCSC,” Balliet said. “He has always been the face of HCSC in our service region as well as with many organizations across the healthcare laundry industry. His legacy will be remembered in both for many years to come.”
A Colleague, Mentor and Friend
For Bill, business has always ultimately been about people.
He encourages employees to understand and respect HCSC’s history while never taking the organization’s success for granted. His advice reflects many of the principles that have guided his own career: keep improving, surround yourself with positive people, treat others with respect, listen, and find enjoyment in what you do.
“Don’t let this become ‘just a job’,” he said.
Throughout his career, Bill has put those principles into practice, sharing his experience and knowledge while helping colleagues develop their own skills and advance within the organization. His commitment to mentoring others is something HCSC President & CEO Rami Nemeh believes will be among Bill’s most enduring contributions.
“Bill’s greatest legacy is his deep investment in people. Throughout his career, Bill mentored countless team members across the organization. He was always the first to share his wealth of knowledge, offer steady guidance, and pave the way for others to step into new opportunities. His commitment to developing talent has shaped generations of leaders here, ensuring that his impact will be felt at HCSC for decades to come.”
Senior Vice President Eric Yeakel has seen that philosophy firsthand during a professional relationship and friendship spanning more than four decades.
“Some of the most genuine conversations I’ve shared with Bill over the years have been during our TRSA, IAHTM and other business trips,” Yeakel said. “While those trips were always packed with meetings and other activities, I always appreciated winding down at the end of the day talking about work, and about life. For 45 years, he has been a trusted colleague, a good listener, and an even better friend.”
Customers saw another side of Bill’s personality as well.
Deb Templeton, retired Chief Administrative Officer of System Support Services for Geisinger and current Board Chair of Hospital Central Services Cooperative, Inc., remembers Bill’s professionalism and commitment to customer service … but one particular memory stands out.
“My fondest memory of Bill is when he appeared as his alter ego, ‘Elvis,’ at HCSC’s holiday parties,” she recalled. “He truly went above and beyond to deliver memories to his customers.”